Subject: Re: RE: Refund / Returned order 6221103676
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 20 Oct 2020 02:41:11 +0000

Dear Jessie,      As there is nothing pending at our end as of now, we are proceeding with the ticket # 165256 closure. Should you need any further information, please do not hesitate to contact us on [email-masked] or +91-70-6595-6595.      After closing the ticket we are collecting feedback on how we performed in our last engagement so we can provide you an even better experience.      Please provide your valuable feedback.      An incident can be reopened only within 48 hours from the time an Incident is marked as Resolved by simply replying to the Incident. Else, the incident will be permanently closed. Permanently closed incident cannot be reopened and customer should create a new Incident, by composing and sending a new email (not on the previous email trail) to our support email ID referring to the ID of the old Incident.       You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/041ee7e2f8e396bb1d078d078e5b1034bff09ae94ac5c3d083f88521305c41d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,      Tamkin Raza, Technical Engineer    FarEye- Enabling Digital Logistics        Call: +91 7065956595                   
                           
                            On
                            Fri, 16 Oct at 11:24 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 As per your request, we have updated the shared AWB. Please check and let us know if any further assistance is required from our end. 

 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/041ee7e2f8e396bb1d078d078e5b1034bff09ae94ac5c3d083f88521305c41d9 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 

 Ipsit Sharma Technical Engineer | Fareye 

   Call: +91 70-6595-6595   

 

 7+ Mentions 

 
 Digital Disruptor 

 Recognized 

 Chicago   |   London   |   Dubai   |   Singapore   |   India 

 

  

 

  

 

 
 
 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

                           
                            On
                            Fri, 16 Oct at 10:21 AM
                            ,  Vishwajeet Singh <[email-masked]>  wrote:
                             
 Pl change the status 

  

 

 

 
 Regards, 

 VJ 

 Supply Chain || Landmark Group 

 Landmark Tower, 18th Floor , Dubai Marina 

 UAE M     +971-585429874 

 UAE P      +971-45174259 

 KSA M     +966-596014307 

 

 

  

 
  
 From: FarEye Support <[email-masked]>  
Sent: Thursday, October 15, 2020 10:29 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]> 
Subject: Re: RE: Refund / Returned order 6221103676 

 

 
External email sender, please take precaution.

 

 

 Dear Vishwajeet, 

 

   

 
 Please share your confirmation for the above request, so that we can proceed further accordingly. 

 

   

 
 You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/041ee7e2f8e396bb1d078d078e5b1034bff09ae94ac5c3d083f88521305c41d9 or
 please log in to the FarEye Support portal on https://fareye.freshdesk.com to
 check the details.  

 

 

 

 

 

Ipsit Sharma 
Technical Engineer | Fareye

 

   

 

 
 
Call: +91 70-6595-6595

 

 

 

 

 

 

 

 

 
 
7+ Mentions

 

 

 

 
 Digital Disruptor 

 

 

 

 Recognized 

 

 

 
 
Chicago   |   London   |   Dubai   |   Singapore   |   India

 

 

  

 

   

 

 

 

 

 

 

 

 

 

 

 

 

  

 

 

 

 
Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of
 this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.

 

 

On Thu, 15 Oct at 11:44 PM
, Jessie Caparas <[email-masked]> wrote:

 

 
 Hi Team, 

 

 

 
 Please update the status as RTO delivered. 

 

 

 
 21/09/2020        09:14 

 

 

 
 It is showing undelivered in Fareye Portal. 

 

 

 

 

 

 

 

Thank you and Kind Regards,

 

 
Jessie Caparas

 

 
Email:
[email-masked]

 

 
T: +97145172087

 

 

 

 

From: Shakeeb Arsalan <[email-masked]>
 
Sent: Thursday, October 15, 2020 6:33 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>;
 Haedar Mohammad <[email-masked]> 
Subject: Refund / Returned order 6221103676

 

 

 

 
 
External email sender, please take precaution.

 

 

 

Hi Team

 

 

Problem Statement: Return to Origin

 

 

 

 

 
Order Date :Sep 3, 2020

 

 

Order ID: 6221103676

 

 

Tracking ID: CRDSAL0061441720

 

 

 

 

 
The shipment has not been delivered yet to WH , please check and do the needful 

 

 

 

 

 
Regards,

 

 

Haedar

 

 

 
 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential
 and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use
 this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making
 a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof.

www.landmarkgroup.com 

 

 
 
165256:211857

 

 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com