Subject: Knet Refund // On Validation Order // Order ID: 8201962527
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>
Cc: Ebrahim <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 19:14:47 -0700 (MST)

Hi Mustafa, 

Kindly assist us to process the Knet ticket: 03649281 of the order # 8201962527 . 

Regards, 
Fauzan 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, October 19, 2020 12:19:27 AM 
Subject: Knet Refund // On Validation Order // Order ID: 8201962527 

Hi Team, 

Problem Statement: On Validation Order 
​ 
Ticket: 03649281 
Order Date : Sep 7, 2020 
Order ID: 8201962527 
Knet Transaction ID: 025110017663 

Issue Description: The order was on Sep 7, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing as for his money. 

Regards, 
Ebrahim Hageb