From: "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 10:52:51 -0700 (MST)

Hi Malik, 

With reference to customer Email ID: [email-masked] 

Customer has made an order May 25 , 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for May 25 , 2020. 
Bank statement shared by the customer has been attached. 

Transaction ID: 014521096302 
Amount: SAR 446 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Fauzan