Subject: RE: KNET Amount Deduction - 1420800
From: Mohammad Shababe Quamar <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Mustafa Chakki <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Anju John <[email-masked]>, Harish Thakor <[email-masked]>
Date: Mon, 19 Oct 2020 15:32:10 +0000

Hi @Rashid Gafoor  Kaskar<mailto:[email-masked]> @Mustafa Chakki<mailto:[email-masked]>

+ @Reddy Prasad<mailto:[email-masked]>

Please update the below mention ticket status, it’s showing closed, however customer is claiming didn’t receive the refund amount. Please have a look into this and close this case on urgently.

Thanks,
Shababe Quamar

Thanks,
Shababe Quamar

From: Apoorv Joshi <[email-masked]>
Sent: Monday, October 19, 2020 8:57 AM
To: Mustafa Chakki <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Mohammad Shababe Quamar <[email-masked]>
Subject: Re: KNET Amount Deduction - 1420800

External email sender, please take precaution.
Hi Team,

The same customer has reported another charge of KWD 16.1 on their account. We are unable locate any order with that amount. Please find attached the Bank statement for the same and the transaction ID for the charges is 027840017865.

Please look into this and advise.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Mustafa Chakki" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 10:53:40
Subject: Re: KNET Amount Deduction - 1420800

Dear Rashid/Mohammad,

Kindly check the below on priority and advise.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 18:12:33
Subject: Re: KNET Amount Deduction - 1420800

Hi Team,

Please ignore previous email and apologies for the same.

The same customer has reported another charge of KWD 16.1 on their account. We are unable locate any order with that amount. Please find attached the Bank statement for the same and the transaction ID for the charges is 027840017865.

Please look into this and advise.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohd Adil" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 9 October, 2020 18:11:13
Subject: KNET Amount Deduction - 1420800

Hi Team,

The same customer has reported another charge of KWD 16.1 on their account. We are unable locate any order with that amount. Please find attached the Bank statement for the same and the transaction ID for the charges is 027840017865.

Please look into this and advise.

Regards,
Apoorv

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