Subject: Re: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 19 Oct 2020 07:51:44 -0700 (MST)

Please note that the cancellation has still not been processed. 

From: "Mohamed Nagy" <[email-masked]> 
To: "LMG OMS" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Mohd Imran" <[email-masked]> 
Sent: Thursday, 15 October, 2020 02:20:29 
Subject: RE: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 

Dear Team, 

Kind reminder for the below case, 

Regards, 

Mohamed Nagy 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, October 14, 2020 7:11 AM 
To: Mohd Imran <[email-masked]>; LMG OMS <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Manish Kumar <[email-masked]> 
Subject: Re: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Any update on below case. 

Regards, 

Fauzan 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 10 October, 2020 21:57:58 
Subject: RE: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 

Hi [ mailto:[email-masked] | 
@LMG OMS ] , 

Please process cancellation of item as per [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0875351&data=02%7C01%7CMohamed.Nagy%40landmarkgroup.com%7Cfb48de38c8014833798708d86feebedb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382418519086484&sdata=r2p%2FUAZPE%2FRyp1uJxPxvGb8cXO2YG%2FEvl%2BwJYDMHnXU%3D&reserved=0 | INC0875351 ] . 

Regards , 

Mohd. Imran 

Customer Support WEB TEAM. 

Landmark Tower, Dubai 

+971-45172116 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 5:54 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 
Importance: High 

External email sender, please take precaution. 

Hi Imran, 

Can you please again ask the concern team to take action in the below case, as now the customer is threathing us that he is filing the complain in MOC. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "LMG OMS" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 27, 2020 1:24:44 PM 
Subject: FW: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 

Hi [ mailto:[email-masked] | 
@LMG OMS ] , 

Please process cancellation as per incident # [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0863473&data=02%7C01%7CMohamed.Nagy%40landmarkgroup.com%7Cfb48de38c8014833798708d86feebedb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382418519086484&sdata=%2FFXCOdU1ALphmnW9n13%2F4eoLDIaU5stAcnujs5%2BvX48%3D&reserved=0 | 
INC0863473 ] 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 26, 2020 12:42 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Manish Kumar < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 

External email sender, please take precaution. 

Hi Team, 

Please assist with the below case. They(Jira team) are asking for OMS assistance to cancel the item. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 September, 2020 14:05:10 
Subject: Item (161870012) cancellation: Case id - 1458193, order number: 9799005947 

Hi Team, 

Please note that as per the Jira team the below issue needs to be raised to OMS team. Please do the needful 

With reference to the order number: 9799005947 please assist us to cancel the item (161870012 - - Lee Cooper Jeans with) upon the customer request as we are unable to cancel it. 

Case id - 1458193 

Order date: 8/23/2020 

Tracking id - FP0824000106 

Jira link - I ssue [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-115578&data=02%7C01%7CMohamed.Nagy%40landmarkgroup.com%7Cfb48de38c8014833798708d86feebedb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382418519096478&sdata=jyvoTWCk%2BGsheTc6LnRI1e8ERGAj0uQSqum2HbY6NgQ%3D&reserved=0 | REL-115578
 - Cancellation Process Request(Order: 9799005947) ] has been successfully created 

For your reference see the attachment and do the needful as the customer is getting very upset now. 

Thank you for your help! 

Regards, 

Manish 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohamed.Nagy%40landmarkgroup.com%7Cfb48de38c8014833798708d86feebedb%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637382418519096478&sdata=TaZjcEECS5oZSg4XciA%2BdaZielQCB0OPZzZU9%2B860WI%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com