Subject: Re: Late collection: Case id - 1458831 Order Date: 8/19/2020 Order ID: 6217220187
From: Manish Kumar <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Mon, 19 Oct 2020 07:39:52 -0700 (MST)

The issue has not been resolved yet. 

From: "ALL RUH OPS - Landmark" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "ALL RUH OPS - Landmark" <[email-masked]>, "Ramez Grada" <[email-masked]>, "AbdelKader Salameh" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 12:11:47 
Subject: RE: Late collection: Case id - 1458831 Order Date: 8/19/2020 Order ID: 6217220187 

Dear. 

Will check with concerned team and do the needful. 

Best Regards 

CMT Executive Aramex International – KSA – Riyadh 

Tel: +966 920027447 

aramex.com 

[ http://www.twitter.com/aramex ] [ http://www.facebook.com/aramex ] [ http://www.linkedin.com/companies/11516 ] 

For a greener planet, please don ’ t print this email unless necessary. 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Wednesday, October 14, 2020 6:19 AM 
To: ALL RUH OPS - Landmark <[email-masked]>; Abdulrahman Mohamad (SA) <[email-masked]>; Ramez Grada <[email-masked]>; AbdelKader Salameh <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Manish Kumar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; [email-masked] 
Subject: Late collection: Case id - 1458831 Order Date: 8/19/2020 Order ID: 6217220187 
Importance: High 

External email: avoid to open links or attachments unless sender is known and content is relevant.. 

Hi Team, 

With reference to tracking ID: 46172039454; H20606C 

Order ID: 6217220187 

The items has been collected from customer on 26 Aug 2020, but still not delivered to the warehouse yet. Kindly deliver it to the WH asap. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Manish Kumar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 13 October, 2020 19:27:07 
Subject: Late collection: Case id - 1458831 Order Date: 8/19/2020 Order ID: 6217220187 

Hi Team, 

We have not received any update on the below concern. 

Please note that no action has been taken after 8/26/2020 hence it's not reached to the warehouse yet. 

Kindly let us know when the shipment will be returned to the warehouse as the customer is asking for a refund on a daily basis. 

Problem Statement: What is the issue (Late Collection) Courier Team 

Case id - 1458831 

Order Date: 8/19/2020 

Order ID: 6217220187 

Tracking ID: 46172039454; H20606C 

Assistance Required: Need return to the warehouse. 

Issue Description: The return request was created on 8/25/2020 and as per your last conversation the item has been collected however still it has not returned to the warehouse. 

Regards, 

Manish