Subject: RE: RE: Refund / Returned order / 6224102167
From: K Nayan <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Mohd Imran <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Mon, 19 Oct 2020 13:49:27 +0000

Hi Fareye team

Please do the changes as requested.

Thank you
K Nayan
+971-503650952
+971-045174436

From: FarEye Support <[email-masked]>
Sent: Monday, October 19, 2020 5:28 PM
To: Mohd Imran <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Jessie Caparas <[email-masked]>; K Nayan <[email-masked]>
Subject: Re: RE: Refund / Returned order / 6224102167

External email sender, please take precaution.
Dear Imran,

Greetings from FarEye !!!

We would like to inform you that we have received your concern regarding status update, we request you to please share timestamp for the above shared AWB.
++Nayan

Please confirm if the changes need to be done.

@Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685560920&sdata=uqTHyeQKobBam4GDsH%2Bmgld0AMpiyQynAw0fCosCcVU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685570875&sdata=B9nOBABXcpfzD0M2BByic0L1LPdcfN4zBfBprlRXonI%3D&reserved=0> to check the details.
Thanks,
Vikash Kumar,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685570875&sdata=rMe2qGImPrlcWRH6GQpuLR2ahkqWsnrbtdxkhe0yAEo%3D&reserved=0>
Call: +91 70-6595-6595
[FarEye]
[gartner]
7+ Mentions
[gartner]
Digital Disruptor
[gartner]
Recognized
Chicago   |   London   |   Dubai   |   Singapore   |   India

[facebook]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FGetFarEye%2F&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685570875&sdata=lDSAZfs1U3Tvf18A4%2FO4FXbffNDfxoj78APhkMs8RZc%3D&reserved=0>
[Youtube]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Ffareyeinaction&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685580831&sdata=hLIPRgimU0Y%2B5M528x3zMKUqHUHKcQ4hKGSDikFiMjI%3D&reserved=0>
[Twitter]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2Ffareye&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685580831&sdata=R69%2FnmHvywAIPvCOu5g5Duv6DB%2BHsgLMX4pGLXCkPuQ%3D&reserved=0>
[Linkedin]<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffareye%2F&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685590786&sdata=zdcHpnt95CEVv6sbWG%2FjVXFgEV0j9JV4MjR8uqw58EE%3D&reserved=0>

Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Mon, 19 Oct at 6:42 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please check and mark this order as NDR. Shipment returned by courier partner.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 4:39 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ala Hamood <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / 6224102167

External email sender, please take precaution.
Hi Jessie,

With reference to order #6224102167
Order Date:  Sep 14, 2020
Tracking ID: CRDSAL0067032920

The order has been returned to WH (RTO) on 30 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7Ck.nayan%40landmarkgroup.com%7C830eb6a984f2442c295108d87432c44d%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637387108685590786&sdata=4XYSe3R2TJmHkVtE6KEprkkkTZ70nyEJF11UyLwFnRg%3D&reserved=0>
166482:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com