Subject: NDR Late refund
From: Abdulqader Ahmed <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 19 Oct 2020 06:31:52 -0700 (MST)

Hi Team, 

Ticket- 1562099 

Problem Statement: NDR Late refund 

Order Date : Sep 27, 2020 
Order ID: 6228028839 
Tracking ID: S002416111784 

Assistance Required: Need urgent refund 

Issue Description: The order has been shipped on 27 Sep 2020 but still not delivered to customer. 

As per the tracking, the order status is showing "Return to Origin". However, as per the hybris the order status is "SHIPPED". 

Kindly check and advice as customer is waiting for the refund. 

Thank you for your help! 

Regards 
Abdulqader