Subject: Re: RE: Refund / Returned order / 6224102167
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 19 Oct 2020 13:27:37 +0000

Dear Imran,     Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, we request you to please share timestamp for the above shared AWB.    ++Nayan  Please confirm if the changes need to be done.  @Imran, upon confirmation from the operations team, we will proceed further from now to avoid any mismatch.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/9df08f10ca406e04529578a7de1106df45647d0d98f0b70a12f7aec605eb0220 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                      Thanks,     Vikash Kumar,     Technical Engineer       FarEye- Enabling Digital Logistics Call: +91 70-6595-6595       7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Mon, 19 Oct at  6:42 PM
                            ,  Mohd Imran <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

 

 Please check and mark this order as NDR. Shipment returned by courier partner. 

 

 
 
Regards, 

 Mohd. Imran 

 Customer Support WEB TEAM. 

 Landmark Tower, Dubai 

 +971-45172116 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Monday, October 19, 2020 4:39 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Ala Hamood <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]> 
Subject: Refund / Returned order / 6224102167 

 

   

External email sender, please take precaution.

 

 
 
 Hi Jessie, 

 

 

With reference to order #6224102167

 

 
Order Date:  Sep 14, 2020

 

 Tracking ID: CRDSAL0067032920 

 

 

The order has been returned to WH (RTO) on 30
 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

 

   

 Thank you for your help. 

 

 
 
 Regards. 

 
 
 Shakeeb 

 

 
 
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