Subject: Refund / Returned order / 6224102167
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Ala Hamood <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 05:38:47 -0700 (MST)

Hi Jessie, 

With reference to order # [ callto:6227624281 | 6224102167 ] 
Order Date: Sep 14, 2020 
Tracking ID: CRDSAL0067032920 

The order has been returned to WH ( RTO ) on 30 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund. 

Thank you for your help. 

Regards. 
Shakeeb