Subject: RE: Return Item Issue / 9602025904
From: Eugene Ocoy <[email-masked]>
To: Mohd Imran <[email-masked]>, Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 12:31:03 +0000

Hi Mohd,

Under AWB # 46037326635 we have only order # 9600899536 and processed done.

RMA
Number
Customer Order
Return Date
Receipt Date
Item Id
Item Description
Concept
Expected
Qty
Received
Qty
43402253
9600899536
10-Sep-2020
13-Sep-2020
161621693
2506-515-17620-PINK-SHOES-FORMAL-36EU
2
1
1

Thanks & Regards,
Eugene Ocoy

E-COM CONLOC
Landmark Group, Jebel Ali Industrial Area 1,
Dubai, United Arab Emirates P.O. Box 24570
Tel:+971 4 809 4861 Mob:+971 506983147
Email: [email-masked]
Shop online at: http:\\www.landmarkshops.com\shoemart

From: Mohd Imran <[email-masked]>
Sent: Monday, October 19, 2020 11:09 AM
To: Eugene Ocoy <[email-masked]>; Deepak Damodaran <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Return Item Issue / 9602025904

Hi @Eugene Ocoy<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>

Please help to get this case closed and process RMA.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 9:48 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Item Issue / 9602025904

External email sender, please take precaution.
Hi Team,

Orer Number: 9602025904

Customer returned 2 orders under a single tracking: 46037326635;I09E457. The orders that were returned are  9602025904 and 9600899536. We raised a Child ticket for the same to confirm if they have received both order items, however, they mentioned that they only received items for one order which is 9600899536 and the RMA under this order has been successfully processed. The child ticket id is: 1584406.

Customer has confirmed returning item for both orders.The RMA that needs to be processed is 1000000405, refund amount is AED 129.

Please advise regarding this case.

Thank you for your help!

Regards,
Apoorv
________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 17 October, 2020 15:49:04
Subject: Return Item Issue / 9602025904

Hi Team,

The customer raised his return request from 2 orders 9602025904 and 9600899536 but he returned his all items from both orders under 1 AWB(46037326635) so we've escalated to the warehouse regarding the information of received item and they've informed us only for 1 order(9600899536).

Please note, customer confirmed with us that he returned his all items together.
So we request you please do the needful and help us to resolve this case.

Under this order he returned his all items.
Order ID: 9600899536
Tracking ID: 46037326635;I09E457

The return request has been raised from this order.
Order ID: 9602025904
Tracking number: 46037522414

We are looking forward to your reply.

Regards
Rehan

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