Subject: RE: Order Cancellation - 9603729550(Urgent)
From: Mohd Imran <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 11:44:31 +0000

Hi Apoorv,

Issue raised to tech to process cancellation.

INC0883177<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0883177>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Apoorv Joshi <[email-masked]>
Sent: Monday, October 19, 2020 3:16 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Order Cancellation - 9603729550(Urgent)

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9603729550

Order placed on Sep 19, 2020 and the status is still submitted to warehouse. Customer has contacted multiple times on call center to have the refund processed but the cancellation has failed every time.

We request you to please assist in cancelling this order on priority as the customer no longer wish to receive this order and they are threatening for DED and MOC.

Thank you for your help!

Regards,
Apoorv
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