Subject: damage item
From: "Ahmed Fathalrahman Alsharif. Ahmed" <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 03:35:05 -0700 (MST)

Hi Team 

DAMAGED ITEM 

Problem Statement: Lifestyle 
Order Date : Sep 25, 2020 
Order ID: 6227298194 
Tracking ID: S002408251873 
Assistance Required: Damaged Item received 

Issue Description: Customer emailed us informing that he/she received the item on 23/10/19 but the item which they recieved is damaged, customer also provided us the picture of damaged item. 
Now customer is asking for return and refund/ exchnage the item. So we request you to check this concern and let us know if we can offer return or exchange to customer or not. 

Regards, 
Ahmed