Subject: RE: RE: Refund / Returned order / 6227624281
From: Jessie Caparas <[email-masked]>
To: FarEye Support <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Vishwajeet Singh <[email-masked]>
Date: Mon, 19 Oct 2020 09:50:40 +0000

Hi Tamkin,

Yes please go ahead.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]>
Sent: Monday, October 19, 2020 1:01 PM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: Re: RE: Refund / Returned order / 6227624281

External email sender, please take precaution.
Dear Jessie,

As per the concern, we would like to inform you that we have checked and found that "Rto delivered" status is no more in the Saudi post instead of this we can update it as rtoNDR.

Please check at your end again and confirm us.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8c1aacf3ef86a6fe84d649288f51349952c16e46371da553bf4784f2b918f6b2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8c1aacf3ef86a6fe84d649288f51349952c16e46371da553bf4784f2b918f6b2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948647961557%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=n3%2BDZ%2FGs4445cw6FIOpp8F4XWFeNw4ZsBiBUUWcx%2FWo%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948647971509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=BfOaAgCKzeLuRt28tOPIRYyl16U6gIdJqBK5vtGAlJ4%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948647971509%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=ua3mlzaeUPnFk2ZXqh23ByZ5DEKVh%2B9kiQ1vtHpED5o%3D&reserved=0>

Call: +91 7065956595
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On Mon, 19 Oct at 12:53 PM , Vishwajeet Singh <[email-masked]> wrote:
Pls change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, October 19, 2020 11:13 AM
To: Jessie Caparas <[email-masked]>
Cc: [email-masked]; [email-masked]; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Refund / Returned order / 6227624281

External email sender, please take precaution.
Dear All,

Post confirmation from Vishwajeet we will proceed accordingly.

@Vishwajeet please confirm on it

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/8c1aacf3ef86a6fe84d649288f51349952c16e46371da553bf4784f2b918f6b2<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F8c1aacf3ef86a6fe84d649288f51349952c16e46371da553bf4784f2b918f6b2&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948647991420%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=z7wDBSCXebgPJkeb7MQZYkx0WqPxXDDVF%2BMfx2blyZE%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948647991420%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=luC6lYfbnJp5%2Fda5RpmEEF2FAONOC8y2z7xIDPpbOIc%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948648001377%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=Aqj2WgaVGaUeudHeDErAJEqWpg4oQZi%2BzNA5p2QFHOU%3D&reserved=0>

Call: +91 7065956595
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On Mon, 19 Oct at 12:41 PM , Mohd Imran <[email-masked]<mailto:[email-masked]>> wrote:
Hi @FarEye Support<mailto:[email-masked]>,

Please check and mark this order as RTO delivered, shipment returned by courier partner.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 19, 2020 7:24 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund / Returned order / 6227624281

External email sender, please take precaution.
Hi Jessie,

With reference to order #6227624281
Order Date:  Sep 26, 2020
Tracking ID: CRDSAL0073676920

The order has been returned to WH (RTO) on 4th October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=04%7C01%7CJessie.Caparas%40landmarkgroup.com%7C400937251dbf46b112bd08d8740d8198%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386948648021288%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=%2BLdc5bbx9tHb%2B6K%2F1F2SX%2F2vL2rAsNgkJCwhCNH0bpQ%3D&reserved=0>
166151:211857
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166151:211857
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com