Subject: RE: Late shipping 6224664756
From: Mohd Imran <[email-masked]>
To: ArishLaila <[email-masked]>, Maxwhryd Ecom <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>
Date: Mon, 19 Oct 2020 09:47:42 +0000

Hi @ArishLaila<mailto:[email-masked]>, @Maxwhryd Ecom<mailto:[email-masked]>

Please get this check and arrange the dispatch or process cancellation.

Order is pending from more than 1 month.

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, October 19, 2020 1:42 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Ammar Asif <[email-masked]>
Subject: Late shipping 6224664756

External email sender, please take precaution.
Hi Team,

Problem Statement: late shipment
Order Date : 16-Sep-2020
Order ID: 6224664756
Tracking ID: NA
Assistance Required: Need urgent Shipping.

Issue Description: the customer has placed his order on 16-Sep-2020 with the order id 6224664756, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order.

child ticket was created on  22 Sep 2020 but we did not get any reply

We need your advise.

Regards,
Shakeeb
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