Subject: Late Collection // 2000169305 // 1554125
From: Nitesh Singh <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 02:42:45 -0700 (MST)

Hi Team, 

Problem Statement: Late Collection 

Order Date : Sep 19, 2020 

Order ID: 2000169305 
Tracking ID: 43818008054 
Assistance Required: Need Urgent Collection 

** Collection reference is not showing in Hybris. 

Issue Description: The return request was created on 9/26/20 10:54 AM and till now the item has not collected from the customer. As per the courier team, collection cannot be arranged without pickup reference. 

We have also emailed to the relevant team regarding the pickup reference issue, however no update received. 

Kindly look into this and do the needful. 

Regards, 
Nitesh