Subject: Late shipping 6224664756
From: Shakeeb Arsalan <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>
Date: Mon, 19 Oct 2020 02:42:17 -0700 (MST)

Hi Team, 

Problem Statement: late shipment 
Order Date : 16-Sep-2020 
Order ID: 6224664756 
Tracking ID: NA 
Assistance Required: Need urgent Shipping. 

Issue Description: the customer has placed his order on 16-Sep-2020 with the order id 6224664756, but he did not receive his order yet, and the delivery date has already been passed. Now he is chasing us for his order. 

child ticket was created on 22 Sep 2020 but we did not get any reply 

We need your advise. 

Regards, 
Shakeeb