Subject: RE: C&C order to be cancelled #7403383011
From: Mohd Imran <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 09:09:24 +0000

Hi Fauzan,

Issue raised to tech to process refund.

INC0883022<https://landmarkit.service-now.com/incident.do?&sysparm_action=getRecords&displayvalue=all&sysparm_query=active%3Dtrue%5Enumber=INC0883022>

Regards,
Mohd. Imran
Customer Support WEB TEAM.
Landmark Tower, Dubai
+971-45172116

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 17, 2020 6:27 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: C&C order to be cancelled #7403383011
Importance: High

External email sender, please take precaution.
Hi Team,

Ticket: 1492555 Child ticket:1516807

Problem Statement: Late Shipping (CLICK AND COLLECT)
Order Date : Sep 16, 2020
Order ID: 7403383011
Tracking ID: No Consignment
Store Code: Splash 21023

Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Sep 16, 2020 and till now he has not received the order. As per the hybris the there is No Consignment ready. we have got update from chidl ticket that (This is to inform that as per operations team there is some technical issue for this order so they are going to cancel this order.) 19 days ago and still not canclled (PFA).
Kindly check and assist us in thid case.

Regards,
Fauzan

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