Subject: RE: WWD Return - 9607484052
From: Babyshop Home Delivery <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, Apoorv Joshi <[email-masked]>, Babyshop <[email-masked]>, "CentrePoint Support Team ([email-masked])" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Sajan Geevarghese <[email-masked]>, Saravanan Satapan <[email-masked]>, Sanjay Parajuli <[email-masked]>
Date: Mon, 19 Oct 2020 08:34:27 +0000

Dear Sachin,

We use to get return collection request for WWD items though product is used. So Customer support team needs to ensure with the customer as product is not used/assembled before sending return collection request to us. otherwise, customer won’t allow them to leave while our team reaches at the customer’s door step. The returning item & quantity also needs to be mentioned clearly to create return delivery order in GDMS. thank you.

Best Regards,
Dhan Bahadur Rai
COD operations, Babyshop, Jebel ali, Dubai, UAE.
Dhan : CUG : +971564112613, Board : 048094839, Mobile: +971558710077
Rajesh: CUG : +971543097510, Board : 048094839, Mobile: +971544764797
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From: Sachin Maheshwari
Sent: Monday, October 19, 2020 11:41 AM
To: Apoorv Joshi <[email-masked]>; Babyshop Home Delivery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>
Subject: RE: WWD Return - 9607484052

Hi @Apoorv Joshi<mailto:[email-masked]>,

Yes for WWD items, we do not accept returns without approval.

As the item is in packed condition, we can accept this as return. Pls do connect with customer for same & confirm back to GDMS team for collection process.

Hi Dhan @Babyshop Home Delivery<mailto:[email-masked]>, pls plan for return accordingly.

Regards,
Sachin

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 8:20 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>
Subject: WWD Return - 9607484052

External email sender, please take precaution.
Hi Sachin,

Hope you are doing good.

With reference to the order number: 9607484052
Item: 162392913 - - Delta Skylar 3-in-1 Convertible Crib with Bed Guard

Customer placed this order on Oct 11, 2020 and it was delivered on Oct 13, 2020. Customer went to a nearby store to return this item and was refused the return as this is a WWD item. However, customer is now reporting the same to us and is saying that the item is still unpacked and unused, they wish to return this item for a refund. They are also threatening for DED and Consumer forum if we do not accept this return. Customer has been told about the return policy. Attaching the images of the item customer has received.

Please look into this and advise if this can be accepted for a return. Thank you for your help!

Regards,
Apoorv
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