Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Abhilash Kuttalam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Mon, 19 Oct 2020 07:44:21 +0000

@Abhilash Kuttalam<mailto:[email-masked]>

A gentle reminder on the below 😊

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, October 19, 2020 10:10 AM
To: Jessie Caparas <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Jessie,

Can you assist in getting the status updated to not picked by the OMS team, so we can manually refund from our end?

Regards
Shakeeb

________________________________
From: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "abhilash kuttalam" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 7:59:29 PM
Subject: RE: Refund approval.

@Abhilash Kuttalam<mailto:[email-masked]>

Before we do any manual refund, can you please advise if this order is still in the store?

It’s strange that this is still not updated from November 2019.

Order ID 6452481992
Store code: Max60205

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:49 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval.
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to cancel the shipment (645248199223999991) from the order #6452481992. The status is still Ready to shipped since order placed on 20-Nov-2019

Regards.
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 11:59:50
Subject: Re: Refund approval.

Hi Team

Problem Statement :  C&C partially shipped order

Ticket id : 1450762
Order Date : 20 NOV 2019
Order ID: 6452481992
Tracking ID :645248199223999991
Total Price :91.91 SAR
Store Code; Max60205

Issue Description : The Customer placed C&C order for 5 items  the order on 20/011/2019 , and till now he received only 1 item and the rest of the items are still ready to shipped , ​
we created child ticket no action has been taken and the items are also not available to cancel .

Case history : The customer reached out to us on 02/09/2020 and .

Customer's history : the customer is with us since  11/20/19  and this is his 3rd order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
Shafeeque

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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com