Subject: RE: RE: Refund Not Processed// 6221169617
From: Vishwajeet Singh <[email-masked]>
To: FarEye Support <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 07:22:36 +0000

Pls change the status

Regards,
VJ
Supply Chain || Landmark Group
Landmark Tower, 18th Floor , Dubai Marina
UAE M     +971-585429874
UAE P      +971-45174259
KSA M     +966-596014307

From: FarEye Support <[email-masked]>
Sent: Monday, October 19, 2020 6:16 AM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>; Vishwajeet Singh <[email-masked]>
Subject: Re: RE: Refund Not Processed// 6221169617

External email sender, please take precaution.
Dear Vishwajeet,

Please reply to our previous email so that we can proceed further with the case.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722132358%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=3CqZ912AlGe%2BaVBCkw3J8gZOx%2FMe9dFkAltnJ4J4sAM%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722142355%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=L%2Br0QaiwhmNMTQ8xwcyZCboR0XaLbHEuwG2IgLpMetI%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

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On Sat, 17 Oct at 3:00 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Vishwajeet,
​
Please confirm if the changes need to be done.
​
@Jessie upon confirmation we will proceed further from now to avoid any mismatch.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722162339%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=4UO7j7Skymx%2F0D%2FWZni891ON4brFyUMbG1iTeQ4rYMQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722172337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=puT9Fpm5veyF5bH3l6tWejRh1%2BA6H%2FpSvugnWmUpOcI%3D&reserved=0> to check the details.
Thanks,
Sanjeev Pandey,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722172337%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=h6g4RJYmDdSzmk2eyVjf8Ml9wnQ4aBw5%2BHkDVTZpmCg%3D&reserved=0>
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On Sat, 17 Oct at 12:07 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greeting from FarEye!

We have received your concern regarding the refund not processed. We will revert you back as soon as we have an update or need any details to proceed further. We are working on the same.
​

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/c04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2Fc04ab4451b5438d327270c6c5580a91f0a28de0bf0ecb1f084f9fc8c4432bc4f&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722202321%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bTpAEdTLbC5GUuFZVwtrue6yfWdtLa1Kcv50LAw3aZQ%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cvishwajeet.singh%40landmarkgroup.com%7C640d3417f4124e7fe94c08d873d4f253%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637386705722202321%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=kDQRFYowwhqXJG15wa1dq%2FN%2BkgILnAZD49GYe%2FOO5jw%3D&reserved=0> to check the details.
Thanks and Regards,

Garima Mathur, Technical Engineer
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On Sat, 17 Oct at 12:03 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Please update the status as RTO delivered.

16/09/2020        11:58

The status in the portal is showing as undelivered.

[https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjQwNzk2NDkxMzUsImRvbWFpbiI6ImZhcmV5ZS5mcmVzaGRlc2suY29tIiwiYWNjb3VudF9pZCI6MjExODU3fQ.-5vfq6hZmLkft_0Z_QgG-15VANzVJAnxaVD4ghKeWSI]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 7:26 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Algaili Ahmed <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed// 6221169617
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6221169617
Order Date:  03-Sep-2020
Tracking ID: CRDSAL0061441920

The order has been returned to WH (RTO) on 16/09/2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund.

Thank you for your help.

Regards.
Fauzan

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 12:04:18 AM
Subject: Refund Not Processed// 6221169617

Hi Team,

Problem Statement: Refund Not Processed

Order Date : 03-Sep-2020
Order ID: 6221169617
Return Tracking ID: CRDSAL0061441920
Assistance Required: To process the refund.

Issue Description: As per tracking ID the order has been returned to WH, please confirm if you have received the order mark it as NDR so that the refund will be processed asap.

Note: Child ticket has been created but no action has been done.

Regards,
Algaily

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165721:211857
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