Subject: Fwd: Arabic Language Test - Tariq Ali
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>, nirendsouza <[email-masked]>
Date: Mon, 19 Oct 2020 00:07:05 -0700 (MST)

Hi Team, 

Please evaluate 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 18 Oct, 2020, at 13:16, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Tariq Ali / (+91) 9997000443 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would ask for a min to check on the situation. Then ask for an apology saying. 
There was a technical issue while placing the order from our end, i have redirected the order to your correct address and it will reach you in min required time. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am from kotwal alampur, haridwar district. My qualification is 10+ computer hardware diploma. I had my own business in KSA for more than 10 years. My hobbies include singing, gyming and acting. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من الناحية المفاهيمية ، يتمثل الاختلاف الرئيسي بين تقديم خدمة عملاء "جيدة" وتقديم خدمة عملاء "رائعة" في أنك ، في السابق ، ربما بالكاد تحافظ على رضا العميل ؛ بينما في الرسالة ، أنت لا تجعلهم راضين فقط - أنت كما تحافظ على ولائهم! 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	يمكنني العمل تحت الضغط. مهاراتي في التحدث باللغة العربية ممتازة وأنا مرتاح جدًا للغة. يمكنني التعامل مع العملاء بسهولة.لدي موقف إيجابي تجاه التعليقات. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ذات مرة زرت مومباي وهي مدينة مزدحمة ، كما أنها تشتهر بطعام الشارع. ومع ذلك ، لم يعجبني الزحام والطقس الرطب.