Subject: Return Item Issue / 9602025904
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 18 Oct 2020 22:48:16 -0700 (MST)

Hi Team, 

Orer Number: 9602025904 

Customer returned 2 orders under a single tracking: 46037326635;I09E457. The orders that were returned are 9602025904 and 9600899536. We raised a Child ticket for the same to confirm if they have received both order items, however, they mentioned that they only received items for one order which is 9600899536 and the RMA under this order has been successfully processed. The child ticket id is: 1584406. 

Customer has confirmed returning item for both orders.The RMA that needs to be processed is 1000000405, refund amount is AED 129. 

Please advise regarding this case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 17 October, 2020 15:49:04 
Subject: Return Item Issue / 9602025904 

Hi Team, 

The customer raised his return request from 2 orders 9602025904 and 9600899536 but he returned his all items from both orders under 1 AWB( 46037326635 ) so we've escalated to the warehouse regarding the information of received item and they've informed us only for 1 order(9600899536). 

Please note, customer confirmed with us that he returned his all items together. 
So we request you please do the needful and help us to resolve this case. 

Under this order he returned his all items. 
Order ID: 9600899536 
Tracking ID: 46037326635;I09E457 

The return request has been raised from this order. 
Order ID: 9602025904 
Tracking number: 46037522414 

We are looking forward to your reply. 

Regards 
Rehan