Subject: RE: Refund not processed
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 05:12:53 +0000

Hi Fauzan,

Create a JIRA ticket to process the RMA with the below screenshot.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 17, 2020 7:50 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund not processed
Importance: High

External email sender, please take precaution.
HI Jessie,

With reference to order number 6215925333 and Awb: 46172000140, customer has returned the 4 items under this RMA 24070457 and which has been delivered to warehouse on 29-Aug-2020.

Customer has emailed us to put a complain in Ministry of commerce as his refund is pending from Aug 29, 2020.

Kindly assist us in processing the RMA 24070457.

Regards,
Fauzan
________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 16:41:38
Subject: Refund not processed

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Aug 14, 2020
Order ID: 6215925333
Return Tracking ID: 46172000140
Assistance Required: Need Urgent refund

Issue Description: Customer raised a return request for 04 item and as per customer she handed over all 04 items to the courier team and as per the courier team they delivered the items to the warehouse on Aug 29, 2020.
​
But according to the hybris the refund has been not processed for 04 items, So we request you to check under RMA 24070457 how many item has been received in our warehouse.

Customer is threatening to complain in the ministry of commerce.

Regards,
Abhishek Borgaonkar

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