Subject: RE: RMA to be processed
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 19 Oct 2020 05:06:55 +0000

@Atmaram Tiwari<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

Need your help on the below.

The below order has been scanned and received by CONLOC however in Hybris, it is still showing as pick up scheduled.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Sunday, October 18, 2020 10:40 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: RMA to be processed
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Not Processed

Order Date : Sep 24, 2020
Order ID: 6226939845
Return Tracking ID: 46284314974
RMA: 1000029039
Assistance Required: RMA to be processed.

Issue Description: The item has been returned to Conloc on 08 Oct 2020. but the RMA still not processed. We have created a child ticket but there is no update from Conloc team.
Kindly assist us to process the RMA, Customer is chasing us.

Regards,
Fauzan
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