Subject: Amount deduction / [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 21:27:44 -0700 (MST)

Hi Malik, 

With reference to customer Email ID: [email-masked] 

Customer has made an order May 25, 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for May 25, 2020. 
Bank statement shared by the customer has been attached. 

Transaction ID: 014521096302 
Amount: SAR 446 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Fauzan