Subject: RE: Return Issue - 6224223361
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Mon, 19 Oct 2020 04:11:01 +0000

Hi Apoorv,

Create as goodwill for the wrong items received.

Refund SAR 50 as a voucher valid for 3 months but do advise to the customer not to initiate the return and pay for SAR the next time.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Sunday, October 18, 2020 8:01 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Return Issue - 6224223361

External email sender, please take precaution.
Hi Jessie,

With reference to the order number: 6224223361

Customer reported to us that she has received a wrong item in this order and she wish to return some other items as well for which we created an RMA and aramex was assisgned to that same request, the collection was not done and when we created a new RMA and informed the customer on the same she informed us that she has already returned the items from her own end under the following tracking number: 46283889654.

She has paid SAR 50 for returning these items. The RMA that needs to be processed once we have received these items at the address mentioned in the tracking is 1000082440 and the refund value is SAR 202.47. The address that the items are going to as per the tracking is:
ABHISHEK
ABHISHEK
Landmark Riyadh warehouse - Riyadh warehouse

Since the return was not collected from the customer in a timely manner and they had to return the items from their end, they are saying they are dissatisfied with this online experience and will not be shopping with us.

Please advise how to go about refunding the customer SAR 50 for shipping charges they have paid and to get the RMA processed.

Thank you for your help!

Regards,
Apoorv
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