Subject: RE: RE: Refund not processed// 6218787725
From: Malik Ismail <[email-masked]>
To: FarEye Support <[email-masked]>, "Jagmohan Urmaliya (TCS)" <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Vishwajeet Singh <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 19 Oct 2020 03:25:10 +0000

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please assist to update NDR status on Hybris to process refund.

6218787725 – 46173697216

Regards,
Malik
From: FarEye Support <[email-masked]>
Sent: Saturday, October 17, 2020 6:18 AM
To: Malik Ismail <[email-masked]>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]>; [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>; Malik Ismail <[email-masked]>
Subject: Re: RE: Refund not processed// 6218787725

External email sender, please take precaution.
Dear Malik,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082169480%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=geATR70ZvCv6aIajIN%2BZIl7YUQh0KWduXHcYUZOXK%2BU%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082179476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=trCc8x8H%2FebYyxIYBiok%2FR9YarS%2FS7WZnzJmCruFIF4%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082179476%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=EPRJpJYLP1Omc1dH8T%2FyW%2FFZraz%2BDuk9xB20ocP3qKU%3D&reserved=0>

Call: +91 7065956595
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On Thu, 15 Oct at 8:31 PM , Jessie Caparas <[email-masked]> wrote:
Hi Jagmohan,

Since Fareye has already updated it as RTO delivered from their side, what can be done to publish this to Hybris now?

[Image removed by sender.]

Should we ask Hybris team to update it?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jagmohan Urmaliya (TCS) <[email-masked]>
Sent: Thursday, October 15, 2020 10:08 AM
To: Malik Ismail <[email-masked]>; FarEye Support <[email-masked]>
Cc: [email-masked]; seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; Vishwajeet Singh <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Refund not processed// 6218787725

Hi Malik,

  OMS has never received NDR message from Fareye so it can not be published to Hybris even.  Based on RTO Initiated request, return is created in OMS.

Regards
Jagmohan

From: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 8:45 AM
To: FarEye Support <[email-masked]<mailto:[email-masked]>>; Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: RE: Refund not processed// 6218787725

Hi @Jagmohan Urmaliya (TCS)<mailto:[email-masked]>,

Please assist to publish NDR status to Hybris.

Regards,
Malik Ismail
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 6:07 AM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Jagmohan Urmaliya (TCS) <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund not processed// 6218787725

External email sender, please take precaution.
Dear Malik,

Please reply if you have any query or confusion. If not we would request you to allow us for the case closure. Should we not hear from you in next business day we will proceed with the ticket closure.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082209458%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=2bA3xodhDLaP8421nsuZyv4L6FGOp%2FQZUigxboJ2Ge8%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082209458%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=T9bvBnBWekR6D6242oM3vra3L6ypmEQHSLxIlvwQsXw%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082219452%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=bImsY1JqUyQrvB2NxE1685RyICoWOVb%2Fz3LqOG%2Bw1ZI%3D&reserved=0>

Call: +91 7065956595
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On Tue, 13 Oct at 4:49 PM , Malik Ismail <[email-masked]<mailto:[email-masked]>> wrote:
Hi Tamkin,

Hybris status still in transit , so no RMA created and refund is pending.

@Jagmohan Urmaliya (TCS)<mailto:[email-masked]> – please advise.

[Image removed by sender. Image removed by sender.]

Regards,
Malik
From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, October 13, 2020 3:10 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: [email-masked]<mailto:[email-masked]>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Vishwajeet Singh <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund not processed// 6218787725

External email sender, please take precaution.
Dear Malik,

As per the concern, we have checked the shared AWB and found that flow is already at end
[Image removed by sender. Image removed by sender.]

As well as already marked as RTO Delivered.
[Image removed by sender. Image removed by sender.]
>And NDR status has already been triggered.
[Image removed by sender. Image removed by sender.]
​
So we would request you to check at your end again and confirm us.
​
​
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F53fa5ba537ae904cd4e915cc3722986e2e125b11a651827b638ba2438819b487&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082249437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=f5id46S0GzQrb3OTkliKLUth3mn17ttYa8lS1taNpdI%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082249437%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=w5HqDl%2FWkSTfqm8uUcRpj5%2FSy7UYf1EXyf%2BNMP%2BvZzM%3D&reserved=0> to check the details.
Thanks and Regards,

 Tamkin Raza, Technical Engineer
 FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=04%7C01%7Cmalik.ismail%40landmarkgroup.com%7C53616faaa7c6464c327b08d87242ec14%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637384979082259430%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=5nJUPCZ5qSK4Fw%2B3eEJDxqqOleho92Ca0MWOagwah60%3D&reserved=0>

Call: +91 7065956595
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164167:211857
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