Subject: Refund Not Processed Order ID: 6227464462
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 18 Oct 2020 14:18:08 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Sep 26, 2020 
Order ID: 6227464462 
Return Tracking ID: CRDSAL0072425220 

Assistance Required: Need refund for customer. 

Issue Description: order was placed on Sep 26, 2020 and was shipped to Saudi post on Sep 27, 2020, However as per Saudi post website the order has been returned to shipper on 04 Oct 2019 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer. 
Kindly process the refund asap . 

Regards, 
Ebrahim Hageb