Subject: Refund Not Processed//Order ID: 6482378222
From: "Ebrahim Abduljalil. Qasem" <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 18 Oct 2020 13:48:36 -0700 (MST)

Hi Team, 

Problem Statement : Refund Not Processed. 
Order Date : Apr 15, 2020 
Order ID: 6482378222 
Tracking ID : 46174164912 
RMA: 24121089 
Issue Description : The Customer placed the order on Apr 15, 2020 and wanted to return 4 items but we have received the return of only for 3 items out of 4 with the RMA reflected on Hybris as 24121089. Later the customer contacted us regarding not receiving his refund because it has not been processed from end. When we contacted the customer asking if all the four items were returned he said that he has returned all the four items. 
Item not received is: 
162350864 - - Sequin Detail Round Neck Top with Striped Midi Skirt SAR67 (Quantity 1) 

Regards, 
Ebrahim Hageb