Subject: Amount Deduction / [email-masked]
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Mustafa chakki <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 18 Oct 2020 10:58:38 -0700 (MST)

Hi Team, 

With reference to customer Email ID: [email-masked] 

Customer has made an order Oct 08, 2020 . However, payment failed but the amount has been debited from customer account. As per the hybris there is no order details for Oct 08, 2020. 
Bank statement shared by the customer has been attached. 

Amount: KWD 32.500 
Customer Name: Remy Uwem 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Fauzan