Subject: RE: Refund returned item / Process RMA 9606419766
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Pooja Sharma <[email-masked]>, Atmaram Tiwari <[email-masked]>, Gopinath N <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Samer Salmeh <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 17:30:46 +0000

@Pooja Sharma<mailto:[email-masked]> @Atmaram Tiwari<mailto:[email-masked]> @Gopinath N<mailto:[email-masked]>

For your help on the below please.

CONLOC has scanned the below RMA however it shows this in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, October 18, 2020 5:27 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Samer Salmeh <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund returned item / Process RMA 9606419766

External email sender, please take precaution.
Hi Jessie,

Order ID: 9606419766
Order Created: Oct 5, 2020
RMA: 1000053734
Return AWB : 46039718874
Returned item ID : 162648156

Issue description: As per the WH team they received the item mentioned above and they processed the RMA, However the refund has not been initiated as per hybris.

We need your assistance in initiating the refund as he customer is chasing us.

Regards
Shakeeb
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