Subject: Re: Order not received by the customer //6229811506
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: ALL RUH OPS Landmark <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, AbdulrahmanMoha <[email-masked]>, RamezG <[email-masked]>, AbdelKaderS <[email-masked]>, Seeta Seeta <[email-masked]>, Samer Salmeh <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 18 Oct 2020 09:25:32 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "ALL RUH OPS Landmark" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]>, "RamezG" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Samer Salmeh" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 9 October, 2020 10:08:45 
Subject: Order not received by the customer //6229811506 

Hi Team, 

Kindly share with us the POD of the below order. 

Regards, 
Fauzan 

From: "Samer Salmeh" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 8 October, 2020 19:20:10 
Subject: Order not received by the customer //6229811506 

Hi Seeta 
​ 
Problem Statement: ( proof of delivery) 

Order number: 6229811506 
AWB: 46285187130 
​ 
Issue Description: the customer contacted us informing that he has not received his order but as per the hybris the order status is showing as delivered. We have escalated the case to Aramex for the proof of delivery and they have sent us 2 picture of signature. 

Requesitng you to check the case and let us know what action do we have to take in this case. 

Regards, 
Samer Salmeh