Subject: Return Issue - 6224223361
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 18 Oct 2020 09:01:21 -0700 (MST)

Hi Jessie, 

With reference to the order number: 6224223361 

Customer reported to us that she has received a wrong item in this order and she wish to return some other items as well for which we created an RMA and aramex was assisgned to that same request, the collection was not done and when we created a new RMA and informed the customer on the same she informed us that she has already returned the items from her own end under the following tracking number: 46283889654. 

She has paid SAR 50 for returning these items. The RMA that needs to be processed once we have received these items at the address mentioned in the tracking is 1000082440 and the refund value is SAR 202.47. The address that the items are going to as per the tracking is: 

ABHISHEK 
ABHISHEK 
Landmark Riyadh warehouse - Riyadh warehouse 

Since the return was not collected from the customer in a timely manner and they had to return the items from their end, they are saying they are dissatisfied with this online experience and will not be shopping with us. 

Please advise how to go about refunding the customer SAR 50 for shipping charges they have paid and to get the RMA processed. 

Thank you for your help! 

Regards, 
Apoorv