Subject: Re: RE: REFUND PROCESS / Returned order 6226781757Shakeeb Arsalan <[email-masked]>
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 13:18:21 +0000

Dear Jessie,     Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/7df47dab30d8c457e838fb0d1bf728e3dd0b67beabd06044fdb0de7d7f443853 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Vikash Kumar,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 18 Oct at  6:28 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 Order status in Fareye Portal is showing as Undelivered. 

 

  

 

 Please update as RTO delivered. 

 

 01/10/2020        11:01 

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Sunday, October 18, 2020 4:49 PM 
To: Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; seeta.seeta <[email-masked]>; Hemyar Nasser <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: REFUND PROCESS / Returned order 6226781757 

 

   

External email sender, please take precaution.

 

 
 
 Hi Jessie, 

 

   

 
 With reference to order #6226781757 

 
 
 Order Date:  Sep 24, 2020 

 
 
 Tracking ID: CRDSAL0071622720 

 

   

 
 The order has been returned to WH (RTO) on 1st October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards. 

 
 
 Shakeeb 

 

  

 

 

From:
"Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, October 17, 2020 9:10:01 AM 
Subject: REFUND PROCESS

 

   

 

 Hi team 

 

   

 
 Problem Statement: process refund. 

 
 
 Order Created: Sep 24, 2020 

 
 
 Order Number: 6226781757 

 
 
 Tracking ID: CRDSAL0071622720 

 
 
 Assistance Required: Need urgent refund. 

 
 
 Issue Description: the order returned to origin and the customer is complaining about late refund. 

 

   

 
 Regards 

 
 
 Hemyar. 

 

  

 

 
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