Subject: Re: KNET REFUND(1538446)
From: Apoorv Joshi <[email-masked]>
To: Mustafa Chakki <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Date: Sun, 18 Oct 2020 06:06:03 -0700 (MST)

Hi Team, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 18 October, 2020 18:27:28 
Subject: Re: KNET REFUND(1538446) 

Hi Team, 

With reference to ticket number 1538446. 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there is only once order with order number 8201978243 for the Sep 07, 2020 for which the refund has been processed. 

Transaction id shared by the customer has been attached for deduction of amount twice. Customer is waiting for second refund. 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, 14 October, 2020 10:31:59 
Subject: KNET REFUND(1538446) 

Hi Team, 

With reference to ticket number 1538446. 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there is only once order with order number 8201978243 for the Sep 07, 2020 for which the refund has been processed. 

Transaction id shared by the customer has been attached for deduction of amount twice. Customer is waiting for second refund. 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar