Subject: Re: REFUND PROCESS / Returned order 6226781757
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Hemyar Nasser <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 05:49:29 -0700 (MST)

Hi Jessie, 

With reference to order #6226781757 
Order Date: Sep 24, 2020 
Tracking ID: CRDSAL0071622720 

The order has been returned to WH (RTO) on 1st October, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark the order as NDR and process the refund. 

Thank you for your help. 

Regards. 
Shakeeb 

From: "Hemyar Nasser" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]> 
Sent: Saturday, October 17, 2020 9:10:01 AM 
Subject: REFUND PROCESS 

Hi team 

Problem Statement: process refund. 
Order Created: Sep 24, 2020 
Order Number: 6226781757 
Tracking ID: CRDSAL0071622720 
Assistance Required: Need urgent refund. 
Issue Description: the order returned to origin and the customer is complaining about late refund. 

Regards 
Hemyar.