Subject: FW: Lifestyle Cases - Approval Needed
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Date: Sun, 18 Oct 2020 11:57:46 +0000

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Sunday, October 18, 2020 3:22 PM
To: Mike Bermingham <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>
Subject: RE: Lifestyle Cases - Approval Needed

Thanks Mike!

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 3:00 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Re: Lifestyle Cases - Approval Needed

Please refund all.

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________________________________
From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 18, 2020 2:58:28 PM
To: Mike Bermingham <[email-masked]<mailto:[email-masked]>>
Cc: Mustehsan Siddiqui <[email-masked]<mailto:[email-masked]>>
Subject: Lifestyle Cases - Approval Needed

Hi Mike,

After deep diving on customer escalations specifically for Lifestyle, here are 3 outstanding cases where we require your assistance in resolving the customer's concern.

Order ID 6214754699

Order Date: August 9, 2020

Concern Raised: September 17, 2020

Order Value: SAR 520

Amount to be refunded: SAR 389

Problem Statement: the customer has been refunded as my credit and the total value is SAR 389 however the customer wants this refunded to the bank account.

Help Needed: Please approve for us to invalidate the credit points and let finance do the manual refund to the customer's bank account.

History: this is the customer's first order with us.

Order ID 9765735835

Order Date: December 29,2019

Concern Raised: August 21, 2020

Order value: 738

Amount to be refunded: AED 534.60 (161964783 - - Metallic Accent Table - Set of 2)

Problem Statement: The customer insists that return was made however WH claims nothing has been received. Checked tracking records however it doesn't clearly mentioned as well whether item got returned to us or not.

Help Needed: Please check and advise if we can refund the missing items as per customer's claim.

History: this is the customer's 3rd order with us from 2019.

Order ID 9781530313

Order Date: May 7, 2020

Concern Raised: September 16,2020

Order Value: 1,111

Amount to be refunded: AED 737

Problem Statement: The customer claims that these 3 items have been returned to us however, WH has confirmed that no return was received at all. We don't see any return tracking ID as well to check and justify the customer's claim.

Help Needed: Please check and advise if we can refund the missing items as per customer's claim.

History: This is the customer's 4th order with us.

Thank you and Kind Regards,

Jessie Caparas

Email: [email-masked]<mailto:[email-masked]>

T: +97145172087

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