Subject: RE: Proof Of Delivery / 9603317237
From: Saikat Das <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ashish Karini <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Muzahir Abbas <[email-masked]>
Date: Sun, 18 Oct 2020 09:45:36 +0000

Hi Team,

As per courier, order has delivered again to right person on 18-Sep-20 , and customer also agreed that she have received the order. If any further recent query came from customer, please forward us and we will again check with courier.

From: Vaibhav Ohri <[email-masked]>
Sent: Sunday, October 18, 2020 12:51 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Dipesh Regmi <[email-masked]>; Saikat Das <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Rehan Khan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Ashish Karini <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: RE: Proof Of Delivery / 9603317237

++@Saikat Das<mailto:[email-masked]>

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 6:13 PM
To: Vaibhav Ohri <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Proof Of Delivery / 9603317237
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly share with us the POD of the below order, Customer claiming that he has not recieved this order.

Regards,
Fauzan

________________________________
From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, October 16, 2020 11:52:07 AM
Subject: Proof Of Delivery / 9603317237

Hi Team,

The customer has placed his order on Sep 16, 2020 and as per the tracking details order has been delivered but the customer claim that he did not receive his order so we've escalated to the courier team regarding proof of delivery but we have not received any response from their side.

So we request you please do the needful and help us to close this case.

Order Date: Sep 16, 2020
Order ID: 9603317237
Tracking ID: FP0916001313

Ticket number - 1490135

We are looking forward to your reply.

Regards
Rehan

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#1490278] - Delivery
From: Saikat Das <[email-masked]>
To: Babyshop <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>, "Anwar P. Panery" <[email-masked]>
Date: Thu, 24 Sep 2020 06:42:52 +0000

Hi Team,

As per courier, order has delivered again to right person on 18-Sep-20 , and customer also agreed that she have received the order. If any further query came from customer, please forward us and we will again check with courier.

From: Babyshop <[email-masked]>
Sent: Thursday, September 24, 2020 10:19 AM
To: Saikat Das <[email-masked]>; Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>; Anwar P. Panery <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#1490278] - Delivery

External email sender, please take precaution.

Please take a look at ticket #1490278<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1490278&data=02%7C01%7Csaikat.das%40landmarkgroup.com%7Ca0f14e0136c04fcb3a2d08d86051c7cf%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637365251641962423&sdata=pQPrKO0qiIK5qmTXQ20TSFuJERcpXXiuVwxDNMF%2Ffks%3D&reserved=0> ​

Hi Team,

As per the delivery status, the order has been delivered on 9/17/2020 however it seems that it has been delivered to the wrong person as the customer has not received it.

​

Problem statement - The customer has reported that he had not received his order.

​

Order Number: 9603317237

Order Created: 9/16/2020

AWB - FP0916001313

Assistance required: Proof of delivery

Regards,

Manish

   On Thu, 24 Sep at 10:14 AM , Babyshop <[email-masked]<mailto:[email-masked]>> wrote:

   Hi lelaine,

   Thanks for your response.

   We are truly sorry for the inconvenience caused to you.

   We would like to inform you that we are checking the issue with the relevant team and will get back to you as soon as possible.

   We thank you for your understanding and cooperation. Feel free to reach us out for any further assistance.

   Your friends,
   The Support Team

   1490278:1125156

Subject: RE: [#1490135] - Re: Your products are on the way
From: Saikat Das <[email-masked]>
To: Babyshop <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Muzahir Abbas <[email-masked]>, Ashish Karini <[email-masked]>
Date: Mon, 21 Sep 2020 11:12:03 +0000

Hi Team,

As per courier, order has delivered, and customer also agreed that she have received the order. If any further query came from customer, please forward us and we will again check with courier.

From: Babyshop <[email-masked]>
Sent: Monday, September 21, 2020 2:42 PM
To: Saikat Das <[email-masked]>; Muzahir Abbas <[email-masked]>; Ashish Karini <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: Fwd: [#1490135] - Re: Your products are on the way

External email sender, please take precaution.

Hi Team,

Problem Statement: Customer did not received his order

Order Date: Sep 16, 2020

Order ID: 9603317237

Tracking ID: FP0916001313

Assistance Required: Proof of delivery

Issue Description: The customer has placed his order on Sep 16, 2020 and as per the tracking details order has been delivered but customer claim that he did not received his order.

​

So please provide us the proof of delivery.

Your Friends

The Support Team

1490135:1125156