Subject: Re: RE: Refund / Returned order / 6224901950
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 18 Oct 2020 08:47:24 +0000

Dear Jessie,     We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.     You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.    Thanks and Regards,     Nishant Kamal Technical Engineer | FarEye           Call: +91 70-6595-6595  || www.getfareye.com        Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Sun, 18 Oct at  2:14 PM
                            ,  FarEye Support <[email-masked]>  wrote:

 Dear Jessie, 
   
 Greetings from FarEye!  We would like to inform you that we have received your concern regarding the order status update and we are working on the same. We will get back to you as soon as we have an update or need any details to proceed further.  We are happy to help  Greetings from FarEye! 

   
 
You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/83a4e6ce4adbe3880526aa0a99d3816006dfe3f4194353c5c404990c3b130530 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.

 
 Thanks and Regards, 

Nishant Kamal Technical Engineer | FarEye

   
  
Call: +91 70-6595-6595 
 || www.getfareye.com 

 Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message. 

 

                            On
                            Sun, 18 Oct at  1:56 PM
                            ,  Jessie Caparas <[email-masked]>  wrote:
                             
 Hi Team, 

 

 The portal shows out for delivery for this order. 

 

 Please update as RTO delivered. 

 

 23/09/2020        10:29     

 

  

 

 
 Thank you and Kind Regards, 

 Jessie Caparas 

 Email: 
[email-masked] 

 T: +97145172087 

 

 

 
From: Shakeeb Arsalan <[email-masked]>  
Sent: Sunday, October 18, 2020 8:22 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]> 
Subject: Refund / Returned order / 6224901950 

 

   

External email sender, please take precaution.

 

 
 
 Hi Jessie, 

 

   

 
 With reference to order #6224901950 

 
 
 Order Date:  Sep 17, 2020 

 
 
 Tracking ID: CRDSAL0069228320 

 

   

 
 The order has been returned to WH (RTO) on 23 September, 2020 as per Saudi Post website, but as per hybris the status is still in transit. Kindly assist us to mark
 the order as NDR and process the refund. 

 

   

 
 Thank you for your help. 

 

   

 
 Regards. 

 
 
 Shakeeb 

 

 
 
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