Subject: RE: Refund approval for missing item/ 8374368212
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 08:30:13 +0000

Thanks @Sachin Maheshwari<mailto:[email-masked]>

Go ahead @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, October 18, 2020 10:09 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: RE: Refund approval for missing item/ 8374368212

Ok, process

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 6:27 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval for missing item/ 8374368212
Importance: High

Hi Sachin,

The below is the same missing item cases as per customer’s claim.

Please advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:31 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; asjad hussain <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval for missing item/ 8374368212
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us get refund approval for the below missing items case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "asjad hussain" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 11:04:32
Subject: Refund approval for missing item/ 8374368212

Hi Team,

Problem Statement: Missing items

with reference to ticket id: 1558405
Order Date : Mar 26, 2020
Order ID: 8374368212 (Babyshop)
Tracking ID: 100040929556
Total cost of the missing items: KWD40.6

Assistance Required: Need Refund approval.

Issue Description: Customer placed order for 5  items but as per the customer she has only received 3 items, Under the consignment details we can see that all 5 items has been Delivered from our side.
Case history: 2 ITEMS OUT OF 5  IS MISSING,. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing items are:
1) 161628820 - - Spider-Man Printed Folding Table and Chair Set quantity (3) KWD29.70
2) 161628821 - - Moose Shopkins Printed Table with Chair quantity (1)  KWD9.90
we have already escalated to the warehouse for the same but we are informed that the items have been shipped in one container.

kindly provide us the refund approval so that the ticket can be closed.

Regards,
Asjad

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