Subject: RE: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050
From: Jessie Caparas <[email-masked]>
To: Sachin Maheshwari <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 08:29:35 +0000

Thanks Sachin.

FYI @Fauzan  Ahmad . Musalman<mailto:[email-masked]>
RMA number: 1000081559

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Sunday, October 18, 2020 10:09 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>
Subject: RE: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050

Ok, process refund.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 6:26 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Subject: FW: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050
Importance: High

Hi Sachin,

The below items are missing as customer have claimed.

It does show delivered from our side.

Kindly advise if we can refund.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Monday, October 12, 2020 6:20 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Manish Kumar <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly assist us to get refund approval for the below case.

Thank you for your help.

Regards,
Fauzan

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 11 October, 2020 10:21:03
Subject: Refund approval for missing items: Case id - 1523829 Order ID: 9604351050

Hi Team,

The customer has reported to us that he has recived only two items out of 14 items for the below order.

Problem Statement: Missing item

Order Date: 9/23/2020
Delivery Date: 9/25/2020
Case id - 1523829
Order ID: 9604351050
Tracking ID: FP0924000941

Total order value: AED 331.65
Missing items value: AED 158.85

Received items:
1. 157124209 - - Giggles Embellished 6-Piece Gift Set
2. 161761700 - - Juniors Apricot Swing Chair

Missing items:
1. 159659288 - - Pigeon Nursing Bottle - 120 ml
2. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck
3. 153740982 - - Juniors Solid Sleeveless Bodysuit with Round Neck
4. 135543740 - - Juniors Cotton Balls
5. 162374232 - - Juniors Printed Gift Carry Bag
6. 153843677 - Avent - Avent Bottle Brush
7. 162078848 - - Giggles Feeding Glass Bottle with Cap - 120 ml
8. 157143223 - - Munchkin Delux Drying Rack
9. 157143223 - - Munchkin Delux Drying Rack
10. 162305454 - - Juniors Solid Polo T-shirt with Short Sleeves
11. 162341663 - - Juniors Striped Polo T-shirt with Short Sleeves
12. 162613355 - - Juniors Striped Sweater with Round Neck and Long Sleeves

Assistance Required: Need the missing item or approve the refund for the misisng items.

Issue Description: Customer placed an order for 15 items but as per the customer only received 2 items, one item has been cancelled Under the consignment details we can see that we have shipped only 14 items.

Kindly look into the issue and suggest the next step to be followed up.

Regards,
Manish

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