Subject: RE: Late shipping(9606024879)
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Fauzan Musalman <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 18 Oct 2020 08:16:19 +0000

Hi Seeta,

Checking with tech.

INC0882028

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, October 17, 2020 7:23 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Musalman <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Late shipping(9606024879)

External email sender, please take precaution.
Hi Team,

With reference to the order number 9606024879, the order was placed on 3rd Oct and till now there is no consignment details.

We have escalated the case to the warehouse and they have informed us that due to IT issue the AWB is not generating. We are requesting you to kindly let us know what action do we need to take in this case.

Awaiting for your response.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, October 17, 2020 8:48:49 PM
Subject: Re: Late shipping(9606024879)

Hi Team,

Kindly ignore the previous mail

Problem Statement:  Late Shipping
Order Date : Oct 03, 2020
Order ID: 9606024879
Tracking ID: No consignment
Assistance Required: Need Urgent Delivery

Issue Description: Customer placed order on Oct 03, 2020 and till now customer has not received the order. As per the hybris there is no consignment for the order.

Warehouse response attached for your reference.

Thanks and Regards,
Abhishek Borgaonkar

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