Subject: Re: Refund is not reflecting in the hybris
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Jessie Caparas <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 17 Oct 2020 22:58:51 -0700 (MST)

Hi Team, 

With refence to order #6222596180 
RMA: 24162684 

Customer returned an item in this order and a refund for an amount of AED 227 is showing processed but there is no refund transaction for the same. Since there was no transaction we raised the same to Technical team to look into it but they have advised to get in touch with Finance as this is a paypal transaction. Please find attached their response as well as status of refund from hybris/cockpit. 

Please look into this and assist further in closing this. Thank you for your help! 

Regards, 
Apoorv 

From: "Hiren Sadhwani" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 18 October, 2020 11:20:41 
Subject: RE: Refund is not reflecting in the hybris 

Hi Apoorv, 

Please reach out to the KSA team for this. 

Thanks & Regards, 

Hiren Sadhwani 

Sr. Finance Executive 

Web Team | Landmark Group 

w: webteam.com 

t: +97145172118 

From: Apoorv Joshi <[email-masked]> 
Sent: Sunday, October 18, 2020 9:31 AM 
To: Hiren Sadhwani <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund is not reflecting in the hybris 

External email sender, please take precaution. 

Hi Hiren, 

With refence to order #6222596180 

RMA: 24162684 

Customer returned an item in this order and a refund for an amount of AED 227 is showing processed but there is no refund transaction for the same. Since there was no transaction we raised the same to Technical team to look into it but they have advised to get in touch with Finance as this is a paypal transaction. Please find attached their response as well as status of refund from hybris/cockpit. 

Please look into this and assist further in closing this. Thank you for your help! 

Regards, 

Apoorv 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 15 October, 2020 18:47:00 
Subject: RE: Refund is not reflecting in the hybris 

Hi Fauzan, 

Sure. 

Don’t forget to change the assignee name since it was assigned to my name. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, October 11, 2020 8:20 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refund is not reflecting in the hybris 
Importance: High 

External email sender, please take precaution. 

Hi Jessie. 

With refence to order # 6222596180 

RMA: 24162684 

Customer did RTS and the RMA has been processed but the refund not reflect on hybris, However we have raised JIRA to do the needful but the ticket has been resolved without action. Kindly and assist us to close the case. 

JIRA ticket: [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-120588&data=04%7C01%7Chiren.sadhwani%40landmarkgroup.com%7C4b3ca5d63b30422de97808d873270d0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385958866018473%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=X05gOLY4uaSxbHE4bz6yYDvGoLuXYb4JaLIwi6O1iHI%3D&reserved=0 | 
https://landmark.atlassian.net/browse/REL-120588 ] 

Thank you for your help. 

Regards. 

Fauzan 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 10 October, 2020 21:35:03 
Subject: Refund is not reflecting in the hybris 

Hi Team, 

Problem Statement: Refund is not reflecting in the hybris 

Order Date : 09/09/2020 

Order ID: 6222596180 
Return Tracking ID: 622259618022999991 

Assistance Required: Refund not processed 

Issue Description: Customer did RTS however he claims that he did not receive the amount in his account, and the RMA has been processed but the same is not reflecting on hybris. 

need your assistance. jir raised by WH.however no action. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-120588&data=04%7C01%7Chiren.sadhwani%40landmarkgroup.com%7C4b3ca5d63b30422de97808d873270d0b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637385958866028475%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=7eHjob5DRYZboxxEn724irSyVh4fPztLLByoJ%2B7mop0%3D&reserved=0 | https://landmark.atlassian.net/browse/REL-120588 ] 

So we request you to check under RMA 24162684 and process the refund. 

Regards, 
Shafeeque 

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