Subject: RE: Refund Not Processed
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>
Date: Sun, 18 Oct 2020 05:34:53 +0000

Hi @Fauzan  Ahmad . Musalman<mailto:[email-masked]>

This is processed.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, October 17, 2020 8:16 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>
Subject: Refund Not Processed
Importance: High

External email sender, please take precaution.
Hi Team,

With reference to order #6218388148
Order date: Aug 24, 2020
RMA: 24071778
Return tracking ID: 46173265073;H2612B9
RMA amount: SAR280

The items has been returnd to Conloc on 29 Aug 2020 and still the RMA is not processed, we have created child ticket as well however no update yet.
Kindly assist us to process the RMA.

Regards,
Fauzan

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 10 October, 2020 20:46:42
Subject: Refund Not Proccessed

Hi Team,

Problem Statement: Refund Not Proccessed

Order Date : 24/08/2020

Order ID: 6218388148
Return Tracking ID: 46173265073;H2612B9
RMA: 24071778
Assistance Required: Refund not processed

Issue Description: Customer raised a return request for 2 item and as per customer she/he handed over all 2 items to the courier team.

but according to the hybris the refund has not been process for items, So we request you to check under RMA 24071778 and process the refund as customer is going to complain in the ministry.

Regards,
Shafeeque

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