Subject: Re: Item warranty Issue /// 9604475199
From: Shivani Rani <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 17 Oct 2020 20:27:10 -0700 (MST)

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, 16 October, 2020 18:14:52 
Subject: Re: Item warranty Issue /// 9604475199 

Hi Team, 

Kindly advice. 

Regards, 
Shivani 

From: "Jessie Caparas" <[email-masked]> 
To: "Sachin Maheshwari" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 11 October, 2020 10:16:43 
Subject: RE: Item warranty Issue /// 9604475199 

Hi Sachin, 

Apologies – overlooked the item brand. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Sachin Maheshwari <[email-masked]> 
Sent: Sunday, October 11, 2020 8:05 AM 
To: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Shivani Rani <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: RE: Item warranty Issue /// 9604475199 

Hi [ mailto:[email-masked] | 
@Jessie Caparas ] , 

I think, this product is from Lifestyle. 

Regards, 

Sachin 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, October 10, 2020 2:54 PM 
To: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Item warranty Issue /// 9604475199 

Hi Fauzan, 

Warranty cards are from manufacturer. 

[ mailto:[email-masked] | @Sachin Maheshwari ] 

Can you please advise on this? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, October 9, 2020 7:32 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Item warranty Issue /// 9604475199 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly assist us if we providing warranty card for the below case. 

Regards, 

Fauzan 

From: "Shivani Rani" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 8 October, 2020 10:18:25 
Subject: Item warranty Issue /// 9604475199 

Hi Team, 

Tikcet:1522747 

Child Ticket: 1542126 

Problem Statement: Item warranty Issue 

Order Date : Sep 23, 2020 
Order ID: 9604475199 
Tracking Id: FP0924001840 

Assistance Required: Need urgent warranty card 

Issue Description: The customer is requesting to share the warranty card as the item #161520071 - - Pepe Jeans Jareth Floral Convertible Trolley Backpack - 32x45x15 cms comes under 2 Years Warranty. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.lifestyleshops.com%2Fae%2Fen%2FSchool%2FBackpacks-%26-Bags%2FBackpacks%2FLIFESTYLE-Pepe-Jeans-Jareth-Floral-Convertible-Trolley-Backpack---32x45x15-cms%2Fp%2F161520071&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cb32776d19fe84a86bca608d86d9ae15a%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637379859257225645&sdata=9YVae7lx9Lt8gTux7znA4ADFrmi%2BYOZvGyEEA9mbSzk%3D&reserved=0 | https://www.lifestyleshops.com/ae/en/School/Backpacks-&-Bags/Backpacks/LIFESTYLE-Pepe-Jeans-Jareth-Floral-Convertible-Trolley-Backpack---32x45x15-cms/p/161520071 ] 

I have already created child ticket but now it has been closed. 

Kindly check and advice. 

Thank you for your help! 

Regards, 
Shivani 

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