Subject: Re: money deducted twice case ID: 1492196
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 17 Oct 2020 10:48:03 -0700 (MST)

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 16 October, 2020 23:03:19 
Subject: Re: money deducted twice case ID: 1492196 

Hi team 
any update on below case? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 10 October, 2020 22:52:27 
Subject: Re: refund deducted twice case ID: 1492196 

Hi team 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 9 October, 2020 21:50:59 
Subject: Re: refund deducted twice case ID: 1492196 

Hi team 
i got the remark from jira team that there is only one deduction from our end. 
but customer is claiming that his money got deducted 2 times 

please assist on this case 

regards 
ammar asif 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Ammar Asif" <[email-masked]> 
Sent: Thursday, 1 October, 2020 14:46:52 
Subject: Fwd: refund deducted twice case ID: 1492196 

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 11:49:04 
Subject: refund deducted twice case ID: 1492196 

Problem Statement: amount deducted twice 
Order Date : 02/09/20 
Order ID: 6220769070 
Tracking ID: 46175139441 
Assistance Required: Need refund for customer. 

Issue Description: as per customer he placed the order on 02/09/2020 but after 4 days the same amount 55 sar got deducted without placing the order as he shared with us the proof of deduction , now he is looking for his refund. 
​ 
please do needful. 

Regards, 
CS Team Ammar Asif