Subject: RE: RE: Refund Not Processed//Order ID: 6222517369
From: "Belal A. Bakheet" <[email-masked]>
To: Jessie Caparas <[email-masked]>, FarEye Support <[email-masked]>, "abdulaziz s. al-hadi" <[email-masked]>, "saad i. binshuwayyi" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 17:15:57 +0000

@Saad

Kind Regards,

بلال علي بخيت

مدير مبيعات تنفيذي للشركات
مبيعات الشركات

Belal A. Bakhit
Director of  Corporate Sales

Corporate Sales

M. +966 59 944 0011 | T. +966 11 289 7760

E. [email-masked] | P. www.sp.com.sa<http://www.sp.com.sa/>

<https://twitter.com/saudipost>

@saudipost | 92 000 57 00

 Save a tree. Don’t hit print

From: Jessie Caparas [mailto:[email-masked]]
Sent: Saturday, October 17, 2020 10:58 AM
To: FarEye Support <[email-masked]>; Belal A. Bakheet <[email-masked]>; abdulaziz s. al-hadi <[email-masked]>
Cc: seeta.seeta <[email-masked]>; [email-masked]; [email-masked]; [email-masked]; [email-masked]; Escalations Dxbteam <[email-masked]>
Subject: RE: RE: Refund Not Processed//Order ID: 6222517369
Importance: High

@Belal A. Bakheet<mailto:[email-masked]> @abdulaziz s. al-hadi<mailto:[email-masked]>

Please do the needful as confirmed by Fareye team.

Tracking ID CRDSAL0064869020

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: FarEye Support <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 15, 2020 11:16 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; [email-masked]<mailto:[email-masked]>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: RE: Refund Not Processed//Order ID: 6222517369

External email sender, please take precaution.
Dear Jessie,

We would like to inform you that Saudi Post pushed the update status "Return to Origin" for this AWB whereas the status "RETURNS TO ORIGINAL POSTAL OFFICE" is mapped in our system for RTO and hence the status of the same couldn't get updated in FarEye further. So, please ask Saudi Post team to send the correct update status for the shipments as per the current mapping in our system.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791923486&sdata=3FC21ofrHl52v2cBz%2BHdnYjSGtfAQXkekqG10CHxr1w%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791933482&sdata=8Zo1IQsrJbatBMeY7hd0YescOrqnJQXqjGqQvu%2FG95A%3D&reserved=0> to check the details.
Thanks,
Shailesh Bisht,
Technical Engineer

FarEye- Enabling Digital Logistics<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791933482&sdata=qZ6Ur6Slaeph7JHtlWwfmHEfGaSYtuTGoMxwb6QZLfQ%3D&reserved=0>
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On Thu, 15 Oct at 8:05 PM , FarEye Support <[email-masked]<mailto:[email-masked]>> wrote:
Dear Jessie,

Greetings!!

As per your concern, we will update the current flow of the above-shared reference number to RTO and we will update you soon.

You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2Fpublic%2Ftickets%2F85bfce9ad3e23bd1209b97792f3d64ffffeb4f242c8006e2316f7aaaedd26d56&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791953469&sdata=%2FPYY8c1IOF5O20Ra3pjQCFfluzFBEA1%2FIPawOw9DWmY%3D&reserved=0> or please log in to the FarEye Support portal on https://fareye.freshdesk.com<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffareye.freshdesk.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791963463&sdata=LL3RAVoUkJQrWJ6NQjE6jRIGgehZIjbsYOcb5uIkzw4%3D&reserved=0> to check the details.
Thanks & Regards,

Priyanka Yadav | Technical Engineer

FarEye - Enabling Digital Logistics | Call: +91 70-6595-6595

Call: +91 70-6595-6595
 || www.getfareye.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.getfareye.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C87d83697069d404ab4f308d8713eca7b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637383861791963463&sdata=%2BVWWeEAtow9%2FKLVAkjb5PeJRiUHR9Z1yNY0B8hy6BCI%3D&reserved=0>
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Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.
On Thu, 15 Oct at 7:46 PM , Jessie Caparas <[email-masked]<mailto:[email-masked]>> wrote:
Hi Team,

Can you please update this order as RTO delivered?

19/09/2020        13:25

Saudi Post has updated it as returned however in Fareye Portal, it shows this:

[Image removed by sender.]

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, October 11, 2020 8:49 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Ebrahim <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Subject: Refund Not Processed//Order ID: 6222517369
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly help us to marked the order as NDR and process refund for below order. The order has been returned to origin as per Saudi Post website and as per Fareye the status is out for delivery since Sep 10.

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Regards,
Fauzan

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 3 October, 2020 13:15:57
Subject: Refund Not Processed//Order ID: 6222517369

Hi Team,

Problem Statement: Refund Not Processed
Order Date : Sep 8, 2020
Order ID: 6222517369
Return Tracking ID: CRDSAL0064869020

Assistance Required: Need refund for customer.

Issue Description: order was placed on Sep 8, 2020 and was shipped to Saudi post on Sep 10, 2020, However as per Saudi post website the order has been returned to shipper on Sep 19, 2020 and till now the status on hybris is in transit and we can not see any refund or RMA for the order as it not delivered to customer.
Kindly check if the items have been received in warehouse and process the refund asap .

Regards,
Ebrahim Hageb
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