Subject: Re: refund issue case ID ;1385529
From: Ammar Asif <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 17 Oct 2020 09:46:42 -0700 (MST)

Hi team 

as i am not authorized to raise jira ticket but in this case i got remark that we should raise jira ticket 
please assist on the case . what should i do . 

regards 
ammar asif 

From: "Ammar Asif" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 16 October, 2020 22:04:52 
Subject: Re: refund issue case ID ;1385529 

Hi team 

as i am not authorized to raise jira ticket but in this case i got remark that we should raise jira ticket 
please assist on the case . what should i do . 

regards 
ammar asif 

From: "Jessie Caparas" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Malik Ismail" <[email-masked]> 
Cc: "Ammar Asif" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Sent: Thursday, 15 October, 2020 18:51:00 
Subject: RE: refund issue case ID ;1385529 

Hi Fauzan, 

Only 2 items were received for this order. 

You can raise a JIRA ticket for it. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Fauzan Ahmad . Musalman <[email-masked]> 
Sent: Sunday, October 11, 2020 8:36 AM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Ammar Asif <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: refund issue case ID ;1385529 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

Kindly help us to process the RMA ( 24210001 ) of order # 6211081857 , as the items has been returned to Conloc on 21 Sep 2020 , we have created a child ticket but no action since 8 days. 

Total value of the RMA: SAR126.4 

Thank you for your help. 

Regards. 

Fauzan 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 10 October, 2020 22:02:36 
Subject: refund issue case ID ;1385529 

Hi Team. 

Problem Statement: Refund Not Processed 

Order Date : Jul 24, 2020 

Order ID: 6211081857 

Return Tracking ID: 46178441396 

RMA: 24210001 

Assistance Required: Need refund for customer. 

Issue Description: the items have been returned to WH conloc under above tracking ID 

and no action has been taken by the WH even after the escalation 

please do needful. 

Regards, 

CS Team Ammar Asif 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 September, 2020 17:24:56 
Subject: Re: late collection case ID ;1385529 

Hi team 

any update? 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 14 September, 2020 15:59:40 
Subject: late collection case ID ;1385529 

manual AWB created 

Problem Statement: late collection 

Order Date : 24-Jul-2020 

Order ID: 6211081857 

Tracking ID: Z1465815 

return tracking ID : AWB: 46178441396 Refe: I14FE35 

Assistance Required: Need urgent collection. 

Issue Description: the customer has placed his order on 24-Jul-2020 with the order id 6211081857 , and he raised return request but the item has not been collected yet. 

please expedite the collection. 

regards 

ammar asif 

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