Subject: Re: Refund issue /// 7403420969
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Fauzan Musalman <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 17 Oct 2020 09:35:21 -0700 (MST)

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shivani Rani" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Musalman" <[email-masked]> 
Sent: Saturday, October 17, 2020 2:19:17 PM 
Subject: Refund issue /// 7403420969 

Hi Team, 

Problem Statement: Late refund 

Order Date: Sep 9, 2020 
Order ID: 7403420969 
RMA: 43438002 
Tracking ID: 45443721002 

Assistance Required: Need urgent Refund 

Issue Description: The customer reported that she returned 1 item to the courier team and they did not provide her return slip or tracking id. 

The tracking id which is on hybrid showing "IN_VALID" 

The return item is 162336858 - - Charlotte Reid London Glossy Quilted Satchel Bag and cost of it is BHD 11.9 

Also, the WH informed that they did not find any details to process return and asking for return POD. 

Kindly check and look into this. 

Thank you for your help 

Regards, 
Shivani